WordPress Recovery
WordPress Hacked or Broken? We'll Fix It Properly.
Whether you’ve got a hacked WordPress site, something’s broken after an update, or it’s become so slow it’s costing you business — these are solvable problems.
A lot of WordPress “fixes” make things worse. Plugins get deactivated, files get deleted, backups get overwritten. By the time someone with real experience looks at it, the original problem is harder to trace.
The way we work: you get in touch, we take a free look at what’s going on, and we tell you honestly what’s wrong and what it will take to fix it. You get a fixed quote before any work begins. No surprises.
We work on genuine technical problems — not page builder styling issues or theme customisation. If your site looks wrong but technically works fine, we’re probably not the right fit. If something is actually broken, compromised, or performing badly, we are.
Site down right now?
Emergency WordPress recovery
Use the emergency contact below. We prioritise recovery requests and aim to assess and respond within a few hours during business hours.
+44 (0)117 226 2510 (call / WhatsApp)
[email protected]
Free assessment · Fixed quote before work starts · No diagnosis fee
What we fix
Hacked or compromised WordPress
A hacked WordPress site is stressful — especially if it’s affecting your business, your customers, or your search rankings. Google blacklisting alone can take weeks to recover from if it’s not handled correctly.
The damage from a hack is usually deeper than it looks. Malware embeds itself in files, databases, and sometimes in plugins or themes. Removing the visible symptoms without finding the source means it comes back. We’ve seen sites “cleaned” three times by someone who missed the backdoor every time.
Proper WordPress malware removal means finding the source, not just the symptoms.
What's covered
- Full malware scan across files, database, and server environment
- Identification and removal of all malicious code — not just the obvious stuff
- Finding and closing the entry point so it can't happen again
- Restoring from clean backup where appropriate
- Security hardening to reduce the risk of reinfection
- Resubmission to Google Safe Browsing if your site has been blacklisted
Something's stopped working
WordPress breaks in predictable ways: a plugin update conflicts with something else, the white screen of death appears after a change, a contact form stops sending, WooCommerce stops processing payments, something that worked yesterday doesn’t work today.
The frustrating thing about these problems is they’re usually fixable quickly — if you know where to look. The unfixable ones are the ones where someone’s been clicking around trying to solve it without knowing what they’re doing, and now there are three problems instead of one.
What's covered
- White screen of death (WSOD) and fatal PHP errors
- Plugin and theme conflicts after updates
- Broken contact forms and email delivery issues
- WooCommerce checkout and payment failures
- Admin lockouts and login problems
- Failed WordPress updates or migrations
- Database errors and connection issues
- Broken media uploads or missing images
- SSL certificate problems and mixed content warnings
Slow site, poor Core Web Vitals, unexplained issues
A slow WordPress site isn’t just annoying — it costs you. Google uses page speed as a ranking signal. Conversion rates drop measurably with every second of load time. And users don’t wait.
The standard advice for a slow WordPress site is “install a caching plugin.” Sometimes that helps. Often it’s a sticking plaster over a problem that’s somewhere else entirely — unoptimised images, a poorly-written plugin making 47 database queries on every page load, a hosting environment that’s genuinely undersized, or a theme that was never built to perform.
We diagnose the real cause, not the most obvious one.
You’ll get a clear, plain-English report of what we found, what’s causing the problem, and what we recommend. Where fixes are straightforward, we’ll include them in the quote. Where something requires more substantial work, we’ll scope it separately and you decide what to prioritise.
What's covered
- Server response time and hosting environment assessment
- Database query analysis — identifying slow or excessive queries
- Plugin audit — identifying performance offenders
- Image and asset delivery
- Core Web Vitals (LCP, CLS, FID/INP) — what's actually failing and why
- Caching and CDN configuration
- PHP version and configuration
- Identifying quick wins vs. structural issues
The process
How the recovery process works
1
Get in touch
Tell us what’s going on. A sentence or two is enough to start. You don’t need to diagnose the problem yourself — that’s our job.
2
Free assessment
We take a look at your site at no charge. We identify what’s actually wrong, how serious it is, and what fixing it properly involves. This usually takes a few hours.
3
Fixed quote
We come back to you with a plain-English explanation of what we found and a fixed price to fix it. No open-ended billing, no hourly rate surprises. You know exactly what you’re agreeing to before any work starts.
4
We fix it
Once you approve the quote, we get on with it. We’ll keep you updated as the work progresses and let you know when it’s done.
5
Ongoing protection (optional)
Most recovery clients go on to take a care plan — because fixing a problem is one thing, but making sure it doesn’t happen again is another. If a care plan makes sense for your site, we’ll mention it. If it doesn’t, we’ll say so.
Free assessment
No diagnosis fee.
Fixed quote before work starts.
Get in touch with a brief description of what's happening. We'll take a look at no charge and come back with an honest diagnosis and a fixed price.
Request your free assessment
Honest about scope
What we don't fix
We work on
- WordPress core, plugin and theme technical faults
- Hacked, compromised or malware-infected sites
- Fatal errors, white screens and broken functionality
- WooCommerce and checkout failures
- Performance issues affecting Core Web Vitals or rankings
- Database errors and server-level configuration problems
We don't do
- Elementor or page builder styling and layout changes
- Content updates — text, images, page layouts
- Theme customisation and visual design requests
- Anything that isn't a genuine technical fault
Not sure? Get in touch — we'll tell you honestly.
About Xinc
Who's doing the work
Xinc Digital is led by Mark Benewith. With over 20 years building and maintaining WordPress sites — across hosting infrastructure, custom plugin development, WooCommerce, security, and performance — the technical work is handled by someone who’s seen it all.
When you’re on a care plan, you’re not dealing with a junior developer or an overseas helpdesk. You’re working directly with the person who knows your site, handles your updates, and responds when something needs attention.
For operational continuity, we work with a trusted group of developers we’ve collaborated with over the years — so there’s always cover if something requires additional capacity. Your site won’t be left unattended.
We’re straightforward about scope. Care plans cover technical work — updates, security, fixes, performance.
Common questions
FAQ
How much does recovery work cost?
It depends entirely on what’s wrong and how much damage has been done. A straightforward plugin conflict might take an hour. A deeply embedded hack on a site that’s been compromised for months is a different job. That’s why we assess first and quote before any work starts — so you know exactly what you’re committing to.
How long does it take?
Most Break/Fix jobs are resolved within 1–2 business days of approving the quote. Site Recovery depends on the severity — a fresh, contained hack can be cleaned in a day; an older compromise with multiple entry points takes longer. We’ll give you a realistic timeline as part of the quote.
My site is down right now. How quickly can you look at it?
Get in touch immediately — use the contact form and mark it as urgent, or call us directly. We prioritise emergency recovery requests and will aim to assess and respond within a few hours during business hours.
Do I need to be on a care plan to use recovery services?
No — recovery services are standalone. You don’t need to be an existing client. That said, most clients who go through a recovery job do go on to take a care plan, because the whole point of a care plan is making sure you don’t end up here again.
Will fixing the hack stop it happening again?
Properly done, yes — we identify and close the entry point as part of the recovery. But no security is absolute. A care plan with ongoing monitoring and server-level protection (CPGuard) is the best ongoing defence. We’ll be honest with you about your site’s risk profile after recovery.
Can you recover a site with no backup?
Often yes, though it depends on the situation. If there’s no clean backup to restore from, we work directly on the compromised files. It’s more involved but usually still fixable. If you’re not sure whether you have a backup, get in touch — we’ll check as part of the assessment.
Do you work on sites hosted elsewhere?
For recovery work, yes — we’ll work on your site wherever it’s hosted. Note that our care plans require migration to our own hosting infrastructure, but recovery is a standalone service with no hosting requirement.
Get in touch
Describe the problem.
You don't need a detailed brief. Tell us what you're trying to achieve and we'll tell you honestly if we can help.
Start a conversationGet a free assessment
Tell us what’s happening with your site. We’ll take a look, tell you what we find, and give you a fixed quote before any work starts.
No diagnosis fees. No obligation. Just a straight answer about what’s wrong and what it will cost to fix it.