WordPress care plans
WordPress Maintenance Service & Care Plans
Our WordPress maintenance service is built for UK businesses that want their site properly looked after — not handed to a helpdesk or managed at arm’s length by an agency.
Most businesses don’t need a full agency on retainer. They need someone who knows WordPress properly, keeps their site secure and up to date, and is actually there when something goes wrong. That’s what our care plans are for.
Every plan includes managed hosting on our own infrastructure — not a shared server farm, not a resold Cloudways account. Your site runs on hardware we own and manage, protected at the server level, monitored around the clock. You get your own uptime status page so you can see exactly what we see, any time.
The work is handled by experienced WordPress developers with over 20 years in the industry — not passed to a junior team or an offshore helpdesk. If something needs attention, you hear from the person actually fixing it.
Included with every plan
Managed hosting
Own UK infrastructure — not a resold account
Daily off-site backups
30-day retention, stored separately from your server
24/7 uptime monitoring
Plus your own public status page
Tested core & plugin updates
Applied carefully — staged environment where available
One person, not a helpdesk
You deal with the same developer every time
Plans & Pricing
Choose your plan
Our WordPress maintenance packages start from £50/month and include managed hosting on our own UK infrastructure as standard.
Essential
£50
/mo
The fundamentals, done properly.
- Managed WordPress hosting on our own infrastructure (Enhance)
- Server-level security and malware protection (CPGuard)
- WordPress core, plugin and theme updates — tested before applying, not just auto-run
- Daily off-site backups with 30-day retention
- 24/7 uptime monitoring with your own client status page
- Monthly site health report
- Email support for hosting and technical queries — 1 business day response
- Ad-hoc support time
- Content changes
- Development work.
Best for:
Brochure sites, professional services websites, local business sites, blogs.
Most popular
Managed
£95
/mo
For active sites and WooCommerce.
- Everything in Essential
- 1 hour of support time per month — for fixes, tweaks, technical questions, and general WordPress queries
- Unused time rolls over for one month
- Priority email response — same business day
- WooCommerce support included
- Staging environment — changes are tested before they go live on your site
- Quarterly 30-minute check-in call
- Significant development work.
Best for:
Business websites, lead-generation sites, WooCommerce stores, membership sites.
Priority
£165
/mo
For business-critical sites.
- Everything in Managed
- 2 hours of support time per month (rolls over one month only)
- Same-day response during business hours
- Direct access via phone or WhatsApp for urgent issues
- Proactive monthly performance and security review — a real look at your site, not just an automated scan
- Priority handling for urgent issues outside business hours
- Full redevelopment or major feature builds.
Best for:
High-traffic sites, WooCommerce stores with significant revenue, subscription or membership platforms, any site where an hour of downtime has a measurable cost.
All plans include
0
Setup fees
Average setup time
24hrs
Business days
Contract length
None
Cancel anytime
Compare
What's included at a glance
Detailed breakdown of what’s included in each plan
| Feature |
Essential
£50/mo
|
Managed
£95/mo
|
Priority
£165/mo
|
|---|---|---|---|
| Managed hosting (own infrastructure) | |||
| Server-level security (CPGuard) | |||
| WordPress / plugin / theme updates (tested) | |||
| Daily off-site backups, 30-day retention | |||
| 24/7 uptime monitoring + client status page | |||
| Monthly site health report | |||
| WooCommerce support | — | ||
| Staging environment | — | ||
| Monthly support time | — | 1 hour | 2 hours |
| Response time | 2 business days | 1 business day | Same day |
| Quarterly check-in call | — | ||
| Proactive monthly review | — | — | |
| Phone / WhatsApp access | — | — | |
| Discounted ad-hoc development | — |
Hosting
Hosting is included — and it matters
Every care plan includes managed hosting on our own infrastructure. This isn’t a small detail.
Most WordPress maintenance services work on whatever hosting you already have — which means they’re dealing with shared servers they don’t control, environments they can’t fully diagnose, and problems they can’t always fix. When something goes wrong, there’s a conversation to be had about whose fault it is.
We manage the full stack. Your site runs on servers we operate, secured at the server level with CPGuard, managed through Enhance — a professional hosting control panel built for exactly this kind of environment. We know what’s running, we know what’s normal, and when something’s wrong we can actually fix it.
You also get your own uptime status page powered by Uptime Kuma. It shows your site’s uptime history in real time. You’re not relying on us to tell you everything’s fine — you can check yourself, any time.
Good to know
A note on transferring from existing hosting.
If your site is currently hosted elsewhere, we include migration to our infrastructure as part of onboarding. We’ll handle the technical side. If you have a hosting contract that hasn’t expired, we’ll advise on the best timing.
Common questions
FAQ
Do I have to move my hosting to you?
Yes — all care plans include hosting on our own infrastructure, and that’s not optional. The reason is simple: we can only properly maintain and guarantee a site we have full control over. Working on someone else’s hosting environment means we’re limited in what we can diagnose, what we can fix, and what we can promise. Hosting is included in the monthly price, and we handle the migration.
What happens to my current hosting contract?
If you’re mid-contract with another host, we’ll advise you on the most sensible approach — whether that’s migrating immediately and running down the contract, or timing the move to coincide with renewal. We’ve done this enough times to know how to handle it cleanly.
What counts as "support time"?
Support time covers any hands-on technical work: fixing something that’s broken, installing or configuring a plugin, debugging a WooCommerce issue, answering a technical question that requires investigation, minor code tweaks. It doesn’t cover content updates (changing text or images) or significant development work — those are quoted separately.
What if I use more than my monthly support hours?
Any additional time beyond your plan’s allowance is billed at our standard hourly rate (£75 + VAT per hour). We’ll always flag this before going over — you won’t get a surprise invoice.
Can unused support time roll over?
Yes, for one month. If you don’t use your hour in January, it carries into February. It doesn’t accumulate beyond that — this keeps things manageable for both of us.
Do you support WooCommerce?
WooCommerce support is included from the Managed plan upwards. This covers debugging WooCommerce issues, resolving order or payment problems, plugin conflicts affecting your store, and general WooCommerce technical queries. It doesn’t cover running your store for you — adding products, updating prices, managing orders.
What if my site gets hacked?
If you’re on a care plan, we deal with it as a priority. Server-level protection via CPGuard significantly reduces the risk in the first place. If something does get through, malware removal and recovery is covered as part of your plan. If you’re not on a care plan and you’ve been hacked, take a look at our Site Recovery service.
Can I change plans?
Yes. You can upgrade at any time — the new plan starts immediately and we’ll prorate the difference. Downgrades take effect at the next billing date. If you want to cancel, give us a month’s notice before your next billing date and there’s nothing further to pay.
Do you work with agencies or other developers?
Yes — we have a number of white-label arrangements with design agencies and web studios who build sites but don’t want to handle ongoing hosting and maintenance. If you’re an agency looking for a reliable technical partner, get in touch →.
What's your response time?
Essential: 2 business days for email support. Managed: 1 business day. Priority: same day during business hours, with direct phone/WhatsApp access for anything urgent.
Are there any setup fees?
No setup fees. The monthly plan price is all you pay. Migration to our hosting is included in onboarding.
Get in touch
Describe the problem.
You don't need a detailed brief. Tell us what you're trying to achieve and we'll tell you honestly if we can help.
Start a conversation
About Xinc
Who's doing the work
Xinc Digital is led by Mark Benewith. With over 20 years building and maintaining WordPress sites — across hosting infrastructure, custom plugin development, WooCommerce, security, and performance — the technical work is handled by someone who’s seen it all.
When you’re on a care plan, you’re not dealing with a junior developer or an overseas helpdesk. You’re working directly with the person who knows your site, handles your updates, and responds when something needs attention.
For operational continuity, we work with a trusted group of developers we’ve collaborated with over the years — so there’s always cover if something requires additional capacity. Your site won’t be left unattended.
We’re straightforward about scope. Care plans cover technical work — updates, security, fixes, performance.
Not sure which plan is right for you?
If you’re not certain which plan fits your site, get in touch. Send a brief description of your site, what it does, and what you’re currently dealing with — and I’ll give you a clear steer on which plan makes sense, or whether one of our other services is a better fit.
No sales process. Just a sensible conversation.